Terms & Conditions

These terms apply to your use of luqsports.com.my and to the sessions you book with Luqsports Performance & Recovery Centre, Kompleks Sukan Negara (Panasonic), Persiaran Perkilangan, Section 21, 40300 Shah Alam, Selangor. By using this website or booking a session, you agree to them.

• Choose a service, then a date and time on our booking site. Only free slots are shown, and slots open up to 2 months ahead.
• Your booking is confirmed right away, with details sent by email and WhatsApp. We remind you 30 minutes before your session.
• Please give correct contact details — confirmations and reminders go to the email and phone number you enter.

• Prices are shown in Malaysian Ringgit (RM). The prices on our booking site at the time you book are the ones that apply.
• No online payment is needed for single sessions — you pay at the centre on the day of your session.
• Packages (Bundle & Save) are bought once; you then schedule each session from your account when it suits you.
• We may change our prices and services at any time. Changes do not affect sessions already booked.

• Cancel from your account up to 4 hours before your session. We ask for a short reason.
• You can change the date or time yourself from your account.
• If you cannot manage a booking from your account, message us on WhatsApp and we will help.

See our Refund Policy for details.

• Before your session, you must tell us about any injury, medical condition, medication or pregnancy — in the booking form and to your therapist — and let your therapist know straight away if anything feels uncomfortable during treatment.
• You are responsible for making sure the health information you give us is true, complete and up to date.
• If you do not disclose a health problem, or give false or incomplete information in the booking form, Luqsports and its therapists are not responsible for any injury, harm, loss or risk that results from your treatment, to the extent permitted by law.
• Our services support recovery and performance. They are not a replacement for diagnosis or treatment by a doctor. If you are unsure whether a treatment is suitable for you, check with your doctor first.
• Our therapist may adjust or decline a treatment if they believe it is not safe for you.

Our Sports Massage for Kids/Teens is for ages 13 to 17. A parent or guardian should make the booking and give the health information on the child’s behalf.

• Every RM1 you spend earns 1 point, credited when your order is placed.
• Every 5 sessions completes a punch card worth 500 bonus points.
• Refer a friend with your code: you get 300 points and they get 125 points when they place their first order.
• Redeem in your account: 25 points = RM1 off, from RM10 upwards. Each redemption becomes a single-use discount code for your account, valid for 180 days.
• Points from a booking or order that is cancelled or refunded are taken back. Points can only be used as a discount on bookings and cannot be exchanged for cash.

We use your details to manage your bookings and to send confirmations and reminders. See our Privacy Policy for how we handle your personal data.

We try to keep the information on this website accurate and up to date, but it is provided for general information and may change without notice. All content on this site, including text, photos, logos and videos, belongs to Luqsports and may not be copied or reused without our permission.

To the extent permitted by law, Luqsports is not liable for any indirect or consequential loss arising from your use of this website or our services, or for any injury, harm or loss caused by health information you did not disclose or gave incorrectly. Nothing in these terms limits any rights you have under Malaysian consumer law.

These terms are governed by the laws of Malaysia.

We may update these terms from time to time. The latest version is always on this page, with the date it was last updated.

Questions about these terms? Email [email protected], message us on WhatsApp +60 10-779 9655, or visit us at Kompleks Sukan Negara (Panasonic), Persiaran Perkilangan, Section 21, 40300 Shah Alam, Selangor.