Refund Policy

• No online payment is needed. You pay at the centre on the day of your session.
• Because you pay on the day, cancelling a booking does not involve any refund.

• Cancel from your account up to 4 hours before your session, free of charge. We ask for a short reason.
• Need to cancel later than that? Please message us on WhatsApp as early as you can so we can offer the slot to someone else.

Prefer to move your session instead of cancelling? Change the date or time yourself from your account. If you cannot, message us on WhatsApp and we will help.

Packages are bought once, and you schedule each session from your account when it suits you. Each session in a package can be cancelled or rescheduled the same way as a single booking.

If you would like a refund on a package, contact us on WhatsApp +60 10-779 9655 or by email at [email protected] and tell us why. We will review your request and reply to you.

If a booking or order is cancelled or refunded, the rewards points earned from it are taken back. Points cannot be exchanged for cash.

Let us know as soon as possible on WhatsApp +60 10-779 9655 or by email at [email protected]. Tell us what happened and we will do our best to make it right.

For any cancellation or refund question, email [email protected], message us on WhatsApp +60 10-779 9655, or visit us at Kompleks Sukan Negara (Panasonic), Persiaran Perkilangan, Section 21, 40300 Shah Alam, Selangor.