Privacy Policy

Luqsports Performance & Recovery Centre ("Luqsports", "we", "us") runs this website (luqsports.com.my) and our booking site (bookings.luqsports.com.my). We are based at Kompleks Sukan Negara (Panasonic), Persiaran Perkilangan, Section 21, 40300 Shah Alam, Selangor.

This policy explains what personal data we collect, why we collect it and the choices you have.

• Contact details — your name, email address and phone number when you book a session, buy a package or create an account.
• Booking details — the services, dates and times you book, and the answers you give in the booking form. These answers may include information about your injuries, health or physical condition so our therapists can treat you safely.
• Messages — what you send us on WhatsApp, Facebook Messenger or email.
• Rewards activity — points earned, redeemed and referred through your booking account.
• Website preferences — your chosen language (English or Bahasa Melayu), stored on your device.

• To manage your bookings and packages, and to prepare for and deliver your treatment.
• To send booking confirmations and reminders by email and WhatsApp (reminders are sent 30 minutes before your session).
• To answer your questions and contact you about your bookings.
• To run the rewards points and referral programme in your account.
• To keep our records and meet our legal obligations.

We do not sell your personal data.

Information about your health or injuries is treated as sensitive. We only use it to plan and deliver your treatment, and only staff who need it can see it. By providing it in the booking form or to your therapist, you consent to us using it for this purpose.

Messages you send us on WhatsApp or Facebook Messenger may first be answered by our automated booking assistant. Our staff can see these conversations and may take over at any time.

We only share your data with service providers that help us run our business, and only as needed for that purpose. These include:

• Messaging and email services used to send confirmations and reminders (for example WhatsApp).
• Our website and booking hosting providers, including Cloudflare, which protects and speeds up this website.
• Google Maps, which shows our location on the Contact page.

We may also disclose data where the law requires us to.

This website does not use advertising or analytics cookies. We store one small preference on your device — luq_lang, which remembers whether you chose English or Bahasa Melayu.

Some services we load may set their own cookies: Cloudflare (security), Google Maps (on the Contact page), and the icon and font libraries this site uses. Our booking site uses cookies to keep you signed in to your account.

We keep your personal data for as long as you have an account with us or as long as we need it to provide our services, keep proper records and meet legal requirements. After that we delete it or make it anonymous.

Under the PDPA you may:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct data that is inaccurate or out of date. You can also update your contact details in your account.
• Withdraw your consent or ask us to stop using your data. If you do, we may no longer be able to take your bookings.

To make a request, contact us using the details below. We may need to verify your identity first.

We take reasonable steps to protect your personal data from loss, misuse and unauthorised access. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security.

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

For any question about this policy or your personal data, email [email protected], message us on WhatsApp +60 10-779 9655, or visit us at Kompleks Sukan Negara (Panasonic), Persiaran Perkilangan, Section 21, 40300 Shah Alam, Selangor.